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FAQs

Q:  What kind of products can you manufacture?
A: We offer all kinds of inflatable products such as:  tents & toys, water inflatable products, inflatable sports, inflatable advetising products ,holiday inflatable products and others

Q: Can customer order custimized products?
A: YES. We can offer customized products as per customers' request. ( Color & Size such as)

Q: Can you print my picture or logo on the products? 
A: YES. Please provide your logo in format made by Photoshop & CoreDraw.

Q:  Is the water game products safe for players?
A: Yes, it is very safer. We use very durable PVC tarpaulin to make the production and test the product to make sure no leakage. Every product is checked before shipping out.

Q: how long it will take to manufacture my goods?
A: Without any emergencey, our manufacturing time for 1pcs inflatable games is 6-15 days, excluding delivery date upon confirmation of order. The manufacturing time will be longer or shorter depending on design and dimensions.

Q: how about the raw materials for inflatable tent?
A: The material is PVC tarpaulin or OXFORD material or Nylon. We can use different material for production as per customer’s requirement.

Q: how to test the quality in your factory?
A:Our QC team will aerate the products to test it for 24-48 hours.

Q: how many years warranty your company can offer for the products?
A:We offer 3 years quality warranty.

Q: what is the product package ?
A: We pack inflatable games by carpet at first, then put the package in tarpaulin bag so that the packages will not be frazzled during delivery . We will paste a mark paper with your order number on package.

Q: which way you can ship the goods?
A: Shipment can be arranged by sea or by air. It takes 5-7days via Air and 18-45 days by sea. all the shipping cost should be paid by buyer.

Q:  When will you ship out goods for customer?
A: Afer we get 30% deposit, we will begin to manufacture, then we will inform customer the lead time. Once received the balance  We will ship out goods .

Q: What should I do if the good dosen't reach on time?
A: We will inform our customer in advance if there is any delay.

Q: do you have any insurance when send goods?
A: We purchase the insurance for goods during shipping.

Q: which way customer can make payment for the orders? 
A: We accept Paypal & wire transfer & Western Union

Q: What kind of guarantee you give?
A: Our inflatable games can be used more than 3 year. If it is damaged, you can use the glue and material to repair it. We will send a kit bag attached every inflatable product.

Q: Will you send an invoice to me for the payment?
A: Yes, we will send you invoice for your payment purposes.

Q: What currency do you accept?
A: We accept currencies like USD,AUD,EUR,HKD etc.

Q: How can I know my order is processed successfully?
A: Our online sales will keep you update for your order.

Q: how to install the product in destination?
A: You will find installation manual in each package. Or you still can contact our sales team to guide you how to install the products.

Q: any service to help customer install the products?
A: We have online sales and support team stand by, and you can contact them to install the products.

Q: what do I repair the product if it breaks?
A:Minor cuts or punctures do not affect the performance when the inflatable products are displaying. For extensive damages, factory repair service are available at very little charges.

Q: for any question, how long your side will reply to me?
A: All coming emails and faxes will be replied within 24 hours.

Q: through which way I can contact with your side?
A: You can get in touch with us through email, and others chatting tool: Skypy, Live Chat. 

Q: What's your advantage of your products compared with others?
A: We have OC team who double-check and test each single product before sending to you.

Q: which certificate does your company have?
A:We have Certificate of EN14960.

Q: can I have your  price list?
A: Sorry, we can not. If you have any inquiry, please send email to us. We will reply you accordingly. And you can go to every product page to download our product catalogue for free.

Q: do you offer free sample?
A: Sorry, we don’t. Customer need to pay for every goods

Q: Your blowers meet CE/UL requirements?
A:Our blower has passed Certificate of CE & UL.

Q: How about the Voltage of the Blower?
A: Air blower comes with voltage of 110V,220V & 380V.

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